PACKAGING & SHIPPING

Shipping within the UK is already included via Royal Mail's ‘Tracked 24’ service (delivery estimate within 2-3 working days), with an optional upgrade to an express 'Special Delivery' service available at checkout for an additional charge (delivery estimate 1-2 working days).

I always aim to despatch all orders on the same or next working day that they are received, so any upgrade in postage chosen by a customer will be for the purposes of achieving higher priority within the Royal Mail system itself, rather than a faster processing time from me as a seller.

Please be aware that I am unable to guarantee specific delivery times of orders once posted but an estimate will be provided on checkout. This is a guide only.

GIFT WRAP & MESSAGING

Every item of Willow & Twigg jewellery is presented beautifully wrapped in tissue paper and ready for giving as a gift. However, if you would like to upgrade the standard packaging to a ribbon-tied cardboard gift box, then I also offer a gift-wrapping upgrade via the optional check-box. Some larger or higher value items will include this option as standard and in such cases it won't be shown as an option in the listing.

If your purchase is a gift and you wish to include a short handwritten message on a tag then I am more than happy to provide this service free of charge, regardless of packaging choice. Please enter any required text in the optional box to the left of the images.

In addition, if you wish the item to be sent direct to the recipient, then please make sure the mailing address is correct during the checkout process.

Aftercare advice on how to best care for your handmade jewellery will be provided in a leaflet with every order, but can also be found at the link HERE.

More information on payment and shipping, along with a copy of our full terms and conditions and privacy policy can be found at the links in the main menu and at the footer of each page.

And finally, if there is anything else at all that you would like to know about a particular item then please don’t hesitate to send a message and I’ll do my best to help!