We accept the following payment methods in our online store:

• Credit Card;

• Debit Card; and

• PayPal

Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment (at the moment we use PayPal Checkout and Stripe).

The usual processing time for an order (excluding bespoke, custom, altered, personalised and ‘made to order’) is 1-3 working days, although we are often able to process and despatch orders on the same or next working day.

If, for whatever reason, there is any likelihood that this processing time could be extended then a customer will be contacted as soon as possible.

Any bespoke, custom, altered, personalised or ‘made to order’ items will have varying processing and despatch times according to the nature of the work involved in producing them, and an estimate will be provided and agreed before such an order is placed.

All orders will be delivered through one of the following methods:

• Standard delivery (Royal Mail Tracked 24). Delivery usually takes 2-3 business days. Included with all orders for no extra charge;

• Optional upgraded delivery (Royal Mail Special Delivery). Delivery usually takes 1-2 business days. Additional fee applies at checkout.
  

Orders are always despatched as quickly as possible, therefore any optional upgrades in shipping method chosen by the customer will be for the purposes of achieving higher priority and more accurate tracking within the mail system itself, rather than a faster processing time from us.

Delivery times may vary due to unforeseen circumstances and we are unable to guarantee exact dates once items are posted. 

Please note that as per Royal Mail policy, delivery times do not include weekends and bank holidays.

All items will be sent to the shipping address supplied with the order. If your order is a gift and you wish it to be delivered directly to the recipient then we are more than happy to do so; in such cases please make sure the correct name and address is supplied.

Every item of Willow & Twigg jewellery is presented beautifully wrapped in tissue paper and either a hessian or cotton fabric bag or ribbon-tied cardboard box, ready for giving as a gift.

If an item is not packaged in a gift box as standard, then the option to upgrade to one will be made available within an individual listing.

Orders are sent out in cardboard mailing boxes, mailing bags or padded envelopes as appropriate, and all packaging materials used are as environmentally friendly as possibly; being either recyclable/reusable and/or biodegradable/compostable.

Full aftercare advice is provided in a leaflet with every order, along with an anti-tarnish storage bag.

If your purchase is a gift and you wish to include a short handwritten message on a gift tag then I am more than happy to provide this service free of charge, regardless of packaging choice. If so, please enter any required text in the optional box (shown to the left of the images in the item listing) during purchase.